فراترکیب مطالعات فرسودگی شغلی در بین پرستاران

نوع مقاله : مقاله پژوهشی

نویسندگان

1 دانشجوی دکتری مدیریت رفتار سازمانی، دانشکده مدیریت و حسابداری، دانشگاه آزاد واحد رشت، رشت، ایران

2 استادیار، گروه مدیریت، دانشکده مدیریت و حسابداری، دانشگاه آزاد اسلامی، واحد رشت، رشت، ایران.

3 استاد، گروه مدیریت، دانشکده مدیریت و حسابداری، دانشگاه آزاد اسلامی، واحد رشت، رشت، ایران.

چکیده

مقابله با سندرم فرسودگی شغلی در کارکنان پرستاری که همواره با فشار کاری مواجه هستند، در سال‌های اخیر مورد توجه بسیاری از محققان قرار گرفته است، زیرا به عقیده بسیاری از افراد، بروز چنین سندرمی، پیامدهای منفی زیادی را برای سازمان‌ها درپی دارد. هدف اصلی تحقیق حاضر، استفاده از روش فراترکیب به‌منظور شناسایی و اولویت‌بندی عوامل تأثیرگذار و همچنین پیامدهای ناشی از فرسودگی شغلی در جامعه پرستاران بود. برای این منظور، از روش هفت‌مرحله‌ای ساندلوسکی و باروسو به‌منظور استخراج مطالب از بین مقالات داخلی و خارجی در بازه زمانی 10 ساله استفاده شد که با بررسی‌های اولیه، تعداد 46 مقاله برای مطالعه دقیق‌تر انتخاب شد. به‌منظور تحلیل مدل مفهومی و استنتاج از نتایج نیز از نرم‌افزار MAXQDA 2020 استفاده شد. نتایج حاصل از بررسی ادبیات تحقیق درقالب 41 شاخص و 8 عامل ارائه و در دو مفهوم کلی ارائه شد. درنهایت، باتوجه‌به فراوانی و شدت شاخص‌های هریک از ابعاد، مدل مفهومی جامع فرسودگی شغلی در پرستاران طراحی شد. انتظار می‌رود که مدیران سازمان‌ها، به‌ویژه در حوزه بهداشت و درمان، از نتایج و مدل طراحی‌شده، به‌منظور کاهش این معضل سازمانی و افزایش بهره‌وری کارکنان خود استفاده نمایند.

کلیدواژه‌ها

موضوعات


باباییان، علی؛ محمدی مهمویی، علی؛ علیزاده، حسین و کرمی، ذبیح‌الله (1391)، تأثیر تعارض کار-خانواده و استرس شغلی بر فرسودگی شغلی کارکنان پلیس ناجا، فصلنامه انتظام اجتماعی، دوره چهارم، شماره چهارم، 52-35.
بیرامی، منصور؛ ‌هاشمی، تورج؛ قهرمان‌زاده، علی و علایی، پروانه (1390)، بررسی رابطه روان‌شناختی و هوش هیجانی با فرسودگی شغلی در پرستاران بیمارستان‌های دولتی تبریز، فصلنامه تحقیقات و علوم رفتاری، دوره دوم، شماره نهم: 147-141.
قودجانی، ابوالفضل (1394)، روش‌های پیشرفته آماری و کاربردهای آن، چاپ اول، تهران: نشر جامعه‌نگر.
مرزبان، سیما؛ ملکی، محمدرضا؛ نصیری‌پور، امیراشکان و جهانگیری، کتایون (1392)، ارزیابی نظام مدیریت ایمنی بیمار در بخش مراقبت‌های ویژه، مجله علمی دانشگاه علوم پزشکی قزوین، دوره هفدهم، شماره پنجم: 55-47.
نجف‌پور، ژیلا؛ محمودی، محمود و پوررضا، ابوالقاسم (1393)، تحلیل شاخص‌های ایمنی بیمار در بیمارستان‌های دانشگاه علوم پزشکی تهران: توصیه‌هایی برای بهبود ایمنی بیمار، فصلنامه بیمارستان، دوره سیزدهم، شماره چهارم: 61-۵۳.
Alessandri, G., Consiglio, C., Luthans, F., & Borgogni, L. (2018). Testing a dynamic model of the impact of psychological capital on work engagement and job performance. Career Development International, 23(1), 33-47.
Alharbi, J., Wilson, R., Woods, C., & Usher, K. (2016). The factors influencing burnout and job satisfaction among critical care nurses: a study of Saudi critical care nurses. Journal of nursing management, 24(6), 708-717.
Amarnath, B., & Himabindu, N. (2016). A comparison of stress management levels in three coroperate hospitals at Hyderabad. Splint International Journal of Professionals, 3(1), 48-59.
Atkins, S., Lewin, S., Smith, H., Engel, M., Fretheim, A., & Volmink, J. (2008). Conducting a meta-ethnography of qualitative literature: lessons learnt. BMC medical research methodology, 8(1), 21.
Baban, E. G. (2015). Management and leadership-features in the contemporary context. Manager, 22, 101-109.
Bengtsson, M. (2016). How to plan and perform a qualitative study using content analysis. NursingPlus Open, 2, 8-14.
Bernal, D., Campos-Serna, J., Tobias, A., Vargas-Prada, S., Benavides, F. G., & Serra, C. (2015). Work-related psychosocial risk factors and musculoskeletal disorders in hospital nurses and nursing aides: a systematic review and meta-analysis. International Journal of Nursing Studies, 52(2), 635-648.
Blomme, R. J., Kodden, B., & Beasley-Suffolk, A. (2015). Leadership theories and the concept of work engagement: Creating a conceptual framework for management implications and research. Journal of Management & Organization, 21, 125-144.
Bruggen, A. (2015). An empirical investigation of the relationship between workload and performance. Management Decision, 53, 2377-2389.
Campbell, R., Pound, P., Pope, C., Britten, N., Pill, R., Morgan, M., & Donovan, J. (2003). Evaluating meta-ethnography: a synthesis of qualitative research on lay experiences of diabetes and diabetes care. Social Science & Medicine, 56(4), 671-684.
Cañadas-de la Fuente, G. A., San Luis, C., Lozano, L. M., Vargas, C., García, I., & de la Fuente, E. I. (2014). Evidence for factorial validity of Maslach Burnout Inventory and burnout levels among health workers. Revista Latinoamericana de Psicología, 46(1), 44-52.
Charoensukmongkol, P., Moqbel, M., & Gutierrez-Wirsching, S. (2016). The role of co- worker and supervisor support on job burnout and job satisfaction. Journal of Advances in Management Research, 13, 4-22.
Chen, S. Y., Wu, W. C., Chang, C. S., Lin, C. T., Kung, J. Y., Weng, H. C., ... & Lee, S. I. (2015). Organizational justice, trust, and identification and their effects on organizational commitment in hospital nursing staff. BMC health services research, 15(1), 363.
Chung, E. K., Jung, Y., & Sohn, Y. W. (2017). A moderated mediation model of job stress, job satisfaction, and turnover intention for airport security screeners. Safety Science, 98, 89-97.
Church, J. A. (2019). Was I prepared for burnout?: A qualitative study about burnout among nurses.
Dall'Ora, C., Griffiths, P., Ball, J., Simon, M., & Aiken, L. H. (2015). Association of 12 h shifts and nurses’ job satisfaction, burnout and intention to leave: findings from a cross-sectional study of 12 European countries. BMJ Open, 5(9), e008331.
De Oliveira, D. R., Griep, R. H., Portela, L. F., & Rotenberg, L. (2017). Intention to leave profession, psychosocial environment and self-rated health among registered nurses from large hospitals in Brazil: A cross-sectional study. BMC (BioMed Central) Health Service Research, 17(21), 17-21.
Elewa, A. H., & El Banan, S. H. A. (2019). Organizational Culture, Organizational Trust and Workplace Bullying Among Staff Nurses at Public and Private Hospitals. International journal of Nursing Didactics, 9(04), 10-20.
Flemming, K. (2010). The use of morphine to treat cancer-related pain: a synthesis of quantitative and qualitative research. Journal of pain and symptom management, 39(1), 139-154.
Franczak, K. (2012). Attachment styles and the ways of coping with stress in polish nurses. Advances in Palliative Medicine, 11(2), 62-73.
Freitas da Costa Freire, C. M., & Machado Azevedo, R. M. (2015). Empowering and trustful leadership: Impact on nurses' commitment. Personnel Review, 44, 702- 719.
Gabrani, A., Hoxha, A., Gabrani, J., Petrela, E., Zaimi, E., & Avdullari, E. (2016). Perceived organizational commitment and job satisfaction among nurses in Albanian public hospitals: A cross-sectional study. International Journal of Healthcare Management, 9(2), 110-118.
Ganz, F. D., & Toren, O. (2014). Israeli nurse practice environment characteristics, retention, and job satisfaction. Israel Journal of Health Policy Research, 3(1), 7.
George, C. (2015). Retaining professional workers: What makes them stay? Employee Relations, 37, 102-121.
Ghosh, P., Rai, A., & Chauhan, R., Gupta, N., & Singh, A. (2015). Exploring the moderating role of context satisfaction between job characteristics and turnover intention of employees of Indian public sector banks. Journal of Management Development, 34, 1019-1030.
Happell, B., Dwyer, T., Reid‐Searl, K., Burke, K. J., Caperchione, C. M., & Gaskin, C. J. (2013). Nurses and stress: recognizing causes and seeking solutions. Journal of Nursing Management, 21(4), 638-647.
Henderson, J. (2015). The effect of hardiness education on hardiness and burnout on registered nurses. Nursing Economics, 33(4), 204.
Himmer, R. P. (2016). The effect of target demographics and emotional intelligence on workplace bullying.
Hu, Q., Schaufeli, W. B., & Taris, T. W. (2016). Extending the job demands-resources model with guanxi exchange. Journal of Managerial Psychology, 31(1), 127-140.
Isa, K. Q., Ibrahim, M. A., Abdul-Manan, H. H., Mohd-Salleh, Z. A. H., Abdul-Mumin, K. H., & Rahman, H. A. (2019). Strategies used to cope with stress by emergency and critical care nurses. British Journal of Nursing, 28(1), 38-42.
Jennings, B. M. (2008). Work stress and burnout among nurses: Role of the work environment and working conditions. In Patient safety and quality: An evidence-based handbook for nurses. Agency for Healthcare Research and Quality (US).
Jernigan, E., Beggs, J. M., & Kohut, G. F. (2016). An examination of nurses’ work environment and organizational commitment. Journal of Organizational Culture, Communications, and Conflict, 20(1), 112-131.
Kim, J. (2018). The contrary effects of intrinsic and extrinsic motivations on burnout and turnover intention in the public sector. International Journal of Manpower, 39(3), 486-500.
Kim, S., Um, K., Kim, H. Y., & Kim, Y. (2016). Hospital career management systems and their effects on the psychological state and career attitudes of nurses. Service Business, 10, 87-112.
Kraemer, H. C. (2014). Kappa coefficient. Wiley StatsRef: Statistics Reference Online, 1-4.
Lee, H. F., Kuo, C. C., Chien, T. W., & Wang, Y. R. (2016). A meta-analysis of the effects of coping strategies on reducing nurse burnout. Applied nursing research, 31, 100-110.
Lee, Y. J., Bernstein, K., Lee, M., & Nokes, K. M. (2014). Bullying in the nursing workplace: Applying evidence using a conceptual framework. Nursing Economics, 32(5), 255.
Li, X., Guan, L., Chang, H., & Zhang, B. (2014). Core self-evaluation and burnout among nurses: the mediating role of coping styles. PloS one, 9(12), e115799.
Loas, G., Baelde, O., & Verrier, A. (2015). Relationship between alexithymia and dependent personality disorder: a dimensional analysis. Psychiatry Research, 225(3), 484-488.
Mahzoun, A. A. Divorce, marriage, death and birth in Iran [internet]. Tehran: Mehr social news; 2014 [updated 2014 Dec 3; cited 2015 June 13].
Marasi, S., Cox, S. S., & Bennett, R. J. (2016). Job embeddedness: Is it always a good thing? Journal of Managerial Psychology, 31, 141-153.
Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001). Job burnout. Annual Review of Psychology, 52(1), 397-422.
Mazurenko, O., Gupte, G., & Shan, G. (2015). Analyzing U.S. nurse turnover: Are nurses leaving their jobs or the profession itself? Journal of Hospital Administration, 4(4), 48-56.
MacVane Phipps, F. (2015). Clinical governance review 20.2. Clinical Governance: An International Journal, 20, 101-104.
Myhren, H., Ekeberg, S., & Stokland, O. (2013). Job satisfaction and burnout among intensive care unit nurses and physicians. Critical care research and practice.
Nyberg, A. J., Pieper, J. R., & Trevor, C. O. (2016). Pay-for-performance’s effect on future employee performance: Integrating psychological and economic principles toward a contingency perspective. Journal of Management, 42(7), 1753-1783.
Ochoa, P. (2018). Impact of burnout on organizational outcomes, the influence of legal demands: the case of Ecuadorian physicians. Frontiers in Psychology, 9, 662.
Portoghese, I., Galletta, M., Coppola, R. C., Finco, G., & Campagna, M. (2014). Burnout and workload among health care workers: the moderating role of job control. Safety and health at work, 5(3), 152-157.
Ramirez-Baena, L., Ortega-Campos, E., Gomez-Urquiza, J. L., la Fuente-Solana, D., & Emilia, I. (2019). A multicentre study of burnout prevalence and related psychological variables in medical area hospital nurses. Journal of Clinical Medicine, 8(1), 92.
Raziq, A., & Maulabakhsh, R. (2015). Impact of working environment on job satisfaction. Procedia Economics and Finance, 23, 717-725.
Ring, N. A., Ritchie, K., Mandava, L., & Jepson, R. (2011). A guide to synthesising qualitative research for researchers undertaking health technology assessments and systematic reviews.
Ring, N., Jepson, R., & Ritchie, K. (2011). Methods of synthesizing qualitative research studies for health technology assessment. International Journal of Technology Assessment in Health Care, 27(4), 384-390.
Ruff, A., & Hoffman, J. (2016). Self-Care for the Nurse Entrepreneur: Finding Time & Balance. Beginnings (American Holistic Nurses' Association), 36(5), 8-9.
Russell, K. (2014). The perceptions of burnout, its prevention and its effect on patient care as described by oncology nurses in the hospital setting (Doctoral dissertation, Carlow University).
Sanda, M. A., & Cudjoe, E. (2017). Identification of Factors Predictive of Nurses’ Time Pressure, Workload and Job Satisfaction in Ghanaian Public Hospitals. In International Conference on Applied Human Factors and Ergonomics (pp. 65-76). Springer, Cham.
Sandelowski, M., & Barroso, J. (2006). Handbook for synthesizing qualitative research. springer publishing company.
 
Schaufeli, W. B., & Maslach, C., & Marek, T. (2017). Professional burnout: Recent developments in theory and research. Routledge: New York, NY.
Schneider, B., Ehrhart, M. G., & Macey, W. H. (2013). Organizational climate and culture. Annual Review of Psychology, 64, 361-388.
Snavely, T. M. (2016). A brief economic analysis of the looming nursing shortage in the United States. Nursing Economic, 34(2), 98-100.
Tejpal, P. (2015). Enhancing the job satisfaction level through dimensions of employee engagement: An empirical study on private sector bank managers. Drishtikon: A Management Journal, 7(1), 22-40.
Thomas, C. M., Bantz, D. L., & McIntosh, C. E. (2019). Nurse Faculty Burnout and Strategies to Avoid it. Teaching and Learning in Nursing, 14(2), 111-116.
Trybou, J., De Pourcq, K., Paeshuyse, M., & Gemmel, P. (2014). The importance of social exchange to nurses and nurse assistants: Impact on retention factors. Journal of Nursing Management, 22, 563-571.
Van der Heijden, B., Brown Mahoney, C., & Xu, Y. (2019). Impact of job demands and resources on Nurses’ burnout and occupational turnover intention towards an age-moderated mediation model for the Nursing profession. International Journal of Environmental Research and Public Health, 16(11), 2011.
Viotti, S., Gilardi, S., Guglielmetti, C., & Converso, D. (2015). Verbal aggression from care recipients as a risk factor among nursing staff: a study on burnout in the JD-R model perspective. BioMed research international.
Walsh, D., & Downe, S. (2005). Meta‐synthesis method for qualitative research: a literature review. Journal of Advanced Nursing, 50(2), 204-211.
Wilmot, A. (2005). Designing sampling strategies for qualitative social research: with particular reference to the Office for National Statistics' Qualitative Respondent Register. Survey Methodology Bulletin-Office for National Statistics, 56, 53.