The Explanation of Components And Measuring Of Interpersonal Trust: In Social Security Organization

Document Type : Research Paper

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Abstract

Nowadays along with the processes of globalization, the development of virtual organizations, the development of flexible organizational relationships and reducing the need for direct supervision, The need for research on trust is also developed. The current research that according to aim is an aPPlied with descriptive- correlation aPProach - to study the correlation between interpersonal trust (with two elements: the trusting beliefs and trusting behaviors) among employees in social security organization is paid.The first step behavioral components of trust include job performance, adjustment, commitment to superior, collaboration and conflict resolution ability during three rounds of the Delphi survey identified and explained. Structural Equation Modeling on data collected from 175 questionnaires of employees in the Social Security organization showed: the existing positive trusting Beliefs in employees (about  trustworthiness others) have a direct positive effect on their trusting behaviors and the level of interpersonal trust above the mean was calculated. On the other hand, the impact of education and distance from center on trusting behaviors of employees were considered statistically significant.

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