Investigating Antecedents of Organizational Incivility: the Role of Cyber Incivility and Other Factors

Document Type : Research Paper

Authors

1 University of Isfahan

2 University of Isfahan, Management Department

3 Associate professor of Management Department, Faculty of Administrative sciences and Economics, University of Isfahan

Abstract

This research was carried out with the aim of determining the organizational incivility in the Parsian Gas Refinery Company in Fars province.The statistical population consisted of 235 experts and managers of Parsian Gas Refining Company. 182 persons were selected by proportional volume sampling. This research consists of 7 hypotheses. To investigate these hypotheses, a researcher-made questionnaire consists of 36 questions was used.In this research, content and construct validity were used to assess the validity of the questionnaire, and to determine the reliability of the questionnaire, Cronbach's alpha method was used.Data analysis was performed using Amos 22 software and structural equation modeling.The results of the hypotheses test showed that family issues, experiencing negative emotions and cyber incivility have a significant effect on organizational incivility.The use of information communication technology does not affect organizational incivility but has a significant negative effect on experiencing negative emotions.Also, experiencing negative emotions mediated the effect of ICT on organizational incivility.Finally, the role of negative emotions as a mediator of the relationship between family issues and organizational incivility was not confirmed. 

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References

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Organizational Behaviour Studies Quarterly
Volume 6, Issue 3 - Serial Number 23
serial no.23
November 2017
Pages 55-80

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