Narrative research of anger managing experience in an organization

Document Type : Research Paper

Authors

1 phD candidate

2 Faculty of management, university of tehran

Abstract

Organizations potentially include several anger grounds. Therefore, it is expected that employees experience anger in various forms. The aim of this research is to examine the experience of managing anger by employees in the central bank of Iran. The method of this research is qualitative narrative research. Data are gathered from organizational documents and semi-structured interviews. For analyzing the data, at first thematic analysis is used to explore causes and solutions of managing anger and then, based on a plot structure, general narration is elicited. Reviewing the stories of participants shows that beside some causes of anger expression including personal traits, interpersonal conflicts, workplace limitations and the staff nature of target society’ work which are permanent, because of changes happened in employee’s composition in recent decade there are some another reasons for anger experience by  the present people of organization including: cultural  and generational diversity and ineffective human resource management practices such as selection and success and career management. Findings suggest that organizational and managerial solutions, improving positive attitudes, education and cultivating diversity acceptance might help to manage anger events in organization. Identified moderator variables are prior experiences, personal characteristics, position and educational degree.
 

Keywords

Main Subjects

References

 
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Organizational Behaviour Studies Quarterly
Volume 9, Issue 3 - Serial Number 35
September 2020
Pages 1-30

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