Study the Role of Organizational Silence and Happiness at Work (Cognitive and Emotional) to Reduce of Employees Job Burnouts

Document Type : Research Paper

Authors

1 Assistant Prof. of Business Management, Lorestan University, Iran

2 Ph.D. Student in Management, Lorestan University, Iran

Abstract

Among the factors which make up the employees suffer from disorders, stress and job burnout and have a low motivation, lack of satisfying and happy work environment and as well as employees reluctance to share information and ideas and finally prevalence of silence culture in organization. So the purpose of this study is identifying the dimensions of organizational silence and happiness at work and explains those impacts on the employee's job burnouts. This study is a descriptive-survey research which implemented in field method. Research population consists of all personnel of Qazvin Tele-communication with 500 personnel, which 141 employees by random sampling method are select as research sample. A questionnaire is used to gather data and Chronbach’s alpha is used to compute it reliability. Research data by using of structural equation modeling and Amos software has been analysis. Research findings show that organizational silence has a significant positive effect on the job burnout and has a significant negative effect on the happiness at work. Moreover, happiness at work has a mediated role in relationship between organizational silence and job burnout’s and can redound of reduce employee's Job Burnouts.

Keywords

Main Subjects

References

دانایی‌فرد، حسن؛ فانی، علی‌اصغر و براتی، الهام(1390)، تبیین نقش فرهنگ‌سازمانی در سکوت سازمانی در بخش دولتی، چشم‌انداز مدیریت دولتی، شماره 8، صص 61-82 .
دانایی‌فرد، حسن؛ و پناهی، بلال. (1389). تحلیل نگرش­های شغلی کارکنان سازمان­های دولتی: تبیین جو سکوت سازمانی و رفتار سکوت سازمانی، پژوهش‌نامه مدیریت تحول، سال دوم؛ شماره 3، صص. 19-1.
عابدی، محمدرضا. (1381). بررسی و مقایسه اثربخشی روش­های مشاوره شغلی به سبک نظریه یادگیری اجتماعی، سازگاری شغلی و مدل شناختی رفتاری شادمانی فوردایس بر کاهش فرسودگی شغلی مشاوران آموزش و پرورش شهر اصفهان، پایان‌نامه دکتری «مشاوره» دانشگاه علامه طباطبایی تهران، دانشکده علوم تربیتی و روان‌شناسی.
فرح‌بخش، سعید (1390)، رابطه ابعاد مختلف فرسودگی شغلی و برخی از عوامل مربوط به شغل در مدیران سازمان‌های دولتی استان لرستان، تحقیقات علوم رفتاری، دوره 9، شماره1.
رفیعی، مهدی. و حاجیانی، ابراهیم. (1392). بررسی رضایت از زندگی و عوامل موثر بر آن، جامعه شناسی مسائل اجتماعی ایران، سال دوم، شماره پنجم.
ربانی، رسول. و بهشتی، سیدصمد. (1391). بررسی تجربی رابطه دینداری و رضایت از زندگی، مجله علوم اجتماعی دانشکده ادبیات و علوم انسانی دانشگاه فردوسی، سال هشتم، شماره اول، 79-102.
کرد تمینی، بهمن. و کوهی، ملیحه. (1390). بررسی رابطه تعهد سازمانی با فرسودگی شغلی و معنویت سازمانی در بین کارمندان اداره پست شهرستان زاهدان و گرگان، پژوهش­های مدیریت عمومی، سال چهارم، شماره چهاردهم، صص. 144-129.
Argyle, M. (2001). The psychology of happiness, London, Routledge.
Bagheri, G., Zarei, R. & Nik Aeen, M. (2012). Organizational Silence (Basic Concepts and Its Development Factors), Ideal Type of Management, 1(1), 47-58.
Benz, M. & Frey, B. S. (2008). The value of doing what you like: Evidence from the self-employed in 23 countries. Journal of Economic Behavior & Organization,68, 445-455.
Boehm, K. J. & Lyubomirsky, S. (2007). Does happiness promote career success?, Journal of career assessment, 16(1), 101-116.
Bosman, J., Rothmann, S. & Buitendach, J. H. (2005). Job Insecurity, Burnout and Work Engagement: The Impact of Positive and Negative Affectivity, SA Journal of Industrial Psychology, 31(4), 48-56.
 Cueni, R., & Frey, B. S. (2012). How to Overcome Herding Behavior in Firms. Towards a New Theory of the Firm: Humanizing the Firm and the Management Profession.
 
Cunningham, I. (2006). A declaration on learning: how do you respond?. Development and Learning in Organizations: An International Journal, 20(6), 18-23.
Liu, D., Wu, J., & Ma, J. C. (2009). Organizational silence: A survey on employees working in a telecommunication company. In Computers & Industrial Engineering: International Conference, 1647-1651.
Diener, E., Emmons, R. A., Larsen, R. J. & Griffin, S. (1985). The Satisfaction with Life Scale. Journal of Personality Assessment, 49, 71-75.
Dimitris, B., & Vakola, M. (2007). Organizational silence: A new challenge for human resource management. Athens University of economics and business, 1-19.
Dutton, M. V. & Edmund, D. L. (2007). A model of workplace happiness. Journal of selection and development review, 23, 9-14.
Frey,  B.  S. (2008). Happiness: A Revolution in Economics. Cambridge, MA: MIT Press.
Hallberg, U., & Schaufeli, W. B. (2006) "Same same" but different? Can work engagement be discriminated from job involvement and organizational commitment? European Psychologist, 11, 119-127.
Henriksen, K. & Dayton, E. (2006). Organizational silence and hidden threats to patient safety. Health services research, 41(4p2), 1539-1554.
Lopez, S. J. & Snyder, C. R. (2002). Handbook of positive psychology, Oxford University Press.
Malekiha, M. & Abedi, M. R. (2014). The relationship between work engagement and happiness among Nurses in Iran, Reef Resources Assessment and Management Technical Paper, 40(4), 809-816.
Maria, W. D. (2006). Brother secret, sister silence: sibling conspiracies against managerial integrity. Journal of business ethics, 65(3), 219-234.
Maslach, C. & Jackson, S. E. (1981). The measurement of experienced burnout, Journal of Occupational Behavior, 2, 99-113.
Maslach, C. (1982). Burnout: The cost of caring. Englewood Cliffs, NJ: Prentice-Hall.
Maslach, C., Schaufeli, W. B. & Leiter, M. P. (2001). Job burnout, Annual Review of Psychology, 52, 397-422.
Mazidi, M. & Ostovar, S. (2006). Effects of Religion and Type of Religious Internalization on the Mental Health of Iranian Adolescent, Perceptual and Motor Skills, 103(1), 301-306.
Morrison, E., & Milliken, F.  (2000). Organizational silence: a barrier to change and development in pluralistic world, Academy of Management Review, 25(4), 706-25.
Nikolaou, I., Vakola, M. & Bourantas, D. (2011). The role of silence on employees 'attitudes “the day after” a merger. Personnel Review, 40 (6), 723-741.
Nwikina, L. & Nwanekezi, A. (2010). Management of Job-Related Teacher Burnout in Nigerian Schools. Academia Arena, 2(7), 31-38.
Perlow, L. & Williams, S. (2003). Is silence killing your company?. Arvard Business Review,81(5), 52-8.
Schaufeli, W. B., Maslach, C. & Marek, T. (1994). Professional burnout: Recent developments in theory & research, (1st ed), Washington: Taylor & Francis Press.
Seligman, M. E. (2002). Positive psychology, positive prevention, and positive therapy. Handbook of positive psychology, 2, 3-12.
Shams, F., Karimian, J. & Davari, F. (2014). The Relationship between job burnout with the happiness of the physical education teachers in Isfahan schools. International Journal of Sport Studies, 4(9), 1058-1061.
Shojaie, S., Zaree Matin, H. & Barani, Gh. (2011). Analyzing the infrastructures of organizational silence and ways to get rid of it. Journal of Procedia - Social and Behavioral Sciences, 1-5.
Soleimani, M., Esfahani, A. N., Ghobadiani, H. & Mighan, H. (2014). Studying the impact of spiritual leadership on employees’ happiness (case study: selected Saderat Bank branches in Arak). Applied mathematics in Engineering, Management and Technology, 455-471.
Tahmasebi, F., Sobhanipour, S. M. & Aghaziarati, M. (2013). Burnout; Explaining the Role of Organizational Silence and Its Influence, J. Basic. Appl. Sci. Res, 3(8), 272-282.
Tinsley, H. E. A. & Brown, S. D. (2000). Handbook of Applied Multivariate Statistics and Mathematical Modeling. Academic Press.
Vakola, M. & Bouradas, D.  (2005).  Antecedents  and  consequences  of  organizational  silence:  an empirical investigation. Employee Relations, 27(5), 441-458 
Watkin, C. (2000). Developing Emotional Intelligence. International journal of selection and assessment, 8(2), 89-92.
Watson, D., Clark, L. & Tellegan, A. (1985). Development and validation of brief measures of positive and negative affect: the PANAS scale. Journal of Personality and Social Psychology, 54(6), 1063-1070.

Files

Share

How to cite

Statistics